Please get in touch with our team (call or WhatsApp) on +44 (0) 7776 960 339 or email on sales@butlerandrose.com to begin the order process. A dedicated member of our team will guide you through the order process and become your concierge throughout the duration of the design and delivery of your bespoke piece. We will advise on selecting the perfect stone(s), setting for your piece and ensure everything is perfect from start to delivery of your Butler & Rose bespoke fine jewellery.

Between 4-6 weeks for rings and pendants and 2-3 weeks for tennis bracelets and earrings. Please note, exotic stones sometimes take longer to source. Our customer service team will keep you posted on timelines and make sure we can meet your particular deadline while ensuring a high level of quality.

Please get in touch with our customer service team (call or WhatsApp) on +44 (0) 7776 960 339 and we will try our best to rush your order. However, since we make bespoke for each customer the more time we have the better to make it perfect.

We offer virtual appointments 7 days a week and can work around your schedule. Just get in touch with our sales team (call or WhatsApp) on +44 (0) 7776 960 339 and we will book you in!

Yes, our customer service team are on hand for anything you need, please get in touch and we will arrange a call. We’re real people based in Britain and Ireland to help you buy better jewellery in a smarter way.

• Returns: You have a 14-day, no-questions-asked right to return stock items purchased online, by phone, or by mail order, starting from the day you receive the item.
• Return Costs: For any faults where the goods are not fit for purpose or as described, Butler & Rose will cover return costs within 30 days and offer a full refund if a replacement or repair is unwanted. For changing your mind online, you may have to pay for return shipping unless the previously agreed.
• Bespoke Items: As items are made to personal preferences, returns are at our discretion within the times outlined above. 

Yes, in both the EU and UK we offer complementary insured delivery.

Yes we ship worldwide. Shipping is always complimentary in the UK and the rest of Europe. For orders outside the EU, we may charge you a shipping fee. Please get in touch to find out more.

Yes, please let us know what you would like to say and we can have it engraved for you.

The best way is with an existing ring. Please remember that the same finger on opposite hands may be a different size. If in doubt, the UK average is a size L1/2. You can also use our ring size chart here or request a sizer from our sales team on (call or WhatsApp) on +44 (0) 7776 960 339

We can organise complimentary ring resizing if needed.

Yes.

We offer aftercare on all Butler & Rose pieces, please see our aftercare guide here and please get in touch with our concierge (call or WhatsApp) on +44 (0) 7776 960 339 or email on sales@butlerandrose.com if you have need any professional aftercare or advice.

Our diamonds are of the finest quality, D-G colour and flawless to VS clarity range. All of our diamonds are responsibly sourced from verified site holders.

We use 950 Platinum, 18K yellow, rose or white gold.

Inclusions are elements or characteristics that become part of gemstones during the natural formation process and are part of what make every gemstone unique. Inclusions are a natural part of all gemstones and even the best gemstones in the world will have some. Truly flawless diamonds are extremely rare. Most diamonds have natural inclusions that are invisible to the naked eye and do not affect their beauty.

We don’t accept any kind of treatment for our gemstones, we believe in providing purely natural stones.

We work with reputable suppliers and only GIA certified stones. The GIA set high standards for ethics, education and research and are the pioneers of the ‘4 Cs’ of diamond grading. Check out our ethics policy for our measures put in place to ensure your stones are ethically and environmentally sourced.

We have a short supply chain and cut out multiple layers of middlemen to bring you better value and more accountability. We then oversee the whole production process of your ring, handcrafted in the UK and Ireland and dispatch it to you after being approved by our team. Our streamlined approach lets us focus solely on the jewellery. We trim everything you don’t need from the process to give you so much more. There’s no shop, no staff, no distractions, just a wonderfully simple service that gives you all the fun and flair but none of the fuss. 

You can pay for your item via bank transfer or by credit/debit card. We do not accept cash payments. Please get in touch with our team if you have any queries.

Yes, a deposit is required for all pieces of bespoke jewellery.

Yes you can, please get in touch with our team and we will help arrange this for you.