Terms of service

We’re Butler & Rose Jewellery Limited (12623052), a company registered in the UK.

When you purchase from us or access our website, these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. If you need anything else, get in touch with us – we always love to hear from you!

To purchase with us, you need to:

• be at least 16 years old; 

• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and

• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Purchasing

When you purchase with us, you should receive an acknowledgement e-mail confirming receipt of your order.

We only accept your order once a deposit payment has been approved and received (and then the contract is made based on these terms).

If you wish to cancel your order (before the items have shipped) please contact us.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with your purchase, we’ll get in touch with you.

Delivery

All of our items will be transported with an insured and safe service.

Sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can. 

Get in touch with us if you have any issues or questions.

Returns & Refunds

We don't accept returns for unwanted items. All items are made to order as bespoke pieces, it is at our discretion that we take the item back and offer a full or partial refund. Please get in contact if you have any concerns.

None of this affects your statutory rights.

Your Information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update us so we can continue giving you our best service.

Things you shouldn’t do

You must not misuse or tamper with our website (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. 

We recommend you use virus protection software when using any website, including ours.

Intellectual property, software and content

Butler & Rose Jewellery Limited owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the Butler & Rose logo or any Butler & Rose brand (or any marks which are colourably similar) without our express permission.

Linking to this Website

It’s fine for you to link to butlerandrose.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation. 

Please don’t link in a way that suggests any form of approval or endorsement by Butler & Rose where none exists. 

Our Website must not be framed on any other site without our permission.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our team, who will work with you to resolve any issues you’re having with our services:

• Email us at info@butlerandrose.com

• Get in touch on Instagram or Facebook

 If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to: 

The Retail ADR

• Post: The Retail ADR,12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW (Tel: +44 20 3540 8063)

• Email the Retail ADR at enquiries@cdrl.org.uk

or

The EU Online Dispute Resolution platform. 

Legal

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

User Generated Content

Have we reached out to you on social media to feature your content on our social media channels?

By giving you the opportunity to feature your content on our social media channels and by consenting you agree:

• we can use your handle and the content (the “Content”) on butlerandrose.com and/or on any of Butler & Rose’s social media platforms (including but not limited to Instagram, Facebook and Twitter).

• we can edit, crop, adapt, enhance or modify the Content (but Butler & Rose will not treat you in a derogatory manner).

You promise that you:

• have the permission of everyone in the Content;

• have the right to grant Butler & Rose the above rights; and

• are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the Content once posted.  In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.

If you have any queries at all, please don’t hesitate to contact us at info@butlerandrose.com