Privacy policy

We are committed to protecting your privacy and security. We are customers ourselves, so we appreciate and respect how important privacy is. 

The company that’s responsible for protecting your privacy— is Butler & Rose Jewellery Limited. 

How we use your information

We use your information in a number of different ways — what we do depends on the information.

Why we need to do it

Identify you when you visit our website or contact us

Checking your identity helps us to keep your information safe from fraudsters

Legally, we have to do this and it is also important for us

Deliver your purchases to you - it’s a bit hard to send your order if we don’t use your name and contact details!

Send you account and service updates, such as updates to our Terms and Conditions and order confirmations

Take payment

Keep a record of any financial transactions with you

We need to know what you have paid for (and we have to tell the tax man about our income too!)

Provide customer service and support

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

• Professional service providers, such as website hosts, who help us run our business

• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

• Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you

• Other third party payment providers, when you choose to use their payment services

If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below. 

Marketing messages

If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request. 
Please note that opting out of marketing messages will not stop service communications, such as order updates.

We use online advertising to keep you aware of what we’re up to and to help you see and find our products. 

You may see Butler & Rose banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies. .   

Your rights

You have a lot of rights relating to your personal information, these are:

• The right to be informed about how your personal information is being used (like this notice!)

• The right to access the personal information we hold about you

• The right to request the correction of inaccurate personal information we hold about you

• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

• The right to stop direct marketing messages

• The right to withdraw consent for any consent-based processing at any time

• The right to request that we transfer or port elements of your data either to you or another service provider

• The right to ask us to explain any computer-system decision about you

• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

 If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Changes to how we Protect Your Privacy

If we make significant changes, we will make that clear on the Butler & Rose website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Butler & Rose. 

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

• Have any questions or feedback about this notice

• Would like us to stop using your information

• Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact us, who will be happy to answer any questions you may have. 

You can contact our privacy team by dropping us a line at privacy@butlerandrose.com